When a business offering necessary services has made itself profitable, others with less than honourable intentions are often bound to follow suit.
In an interview between the National Air Duct Cleaners Association (NADCA) and Michelle Mason of Better Business Bureau (BBB), Mason states that out of the hundreds of air duct cleaning companies in operation, half of approximately 2,300 complaints (accumulated over three years) were attributed to 34 companies. Although it appears there are a small number of unscrupulous companies compared to legitimate businesses, it pays to be careful. Do your due diligence to avoid getting scammed. Watch out for these signs:
The cost of air duct cleaning ranges from $300 to $500. Beware of companies that offer rock bottom prices — some advertise services for as low as $49. It might seem like a great deal, but it’s likely the costs of shoddy work will exceed the advertised price. If you give these companies access to your home, they’ll probably do some cleaning (limited to areas you can see); then they’ll try to talk you into more services. Some homeowners have lost thousands to these schemes.
Free Mould Inspection
Some scam artists will sometimes offer “free mould inspection.” If a company offers a free mould test, have them show you the test materials before they provide the service. Unscrupulous companies may try to present positive test results from an inspection they did elsewhere, before entering your home. The “results” will show exaggerated health risk from mould.
Although it’s true that the presence of mould can harm those who reside in your house, it is not always an emergency. Scammers use fear against people. They will try to scare victims into purchasing a service they probably don’t need, hiking up the price as they go. Do not fall for this.
Better yet, stop at the first red flag (price rates that are too good to be true) and don’t let con artists into your home in the first place.
What to Do:
If you’re looking for a reliable air duct cleaning company, do your research.
- Check with BBB and NADCA. Don’t rely on logos companies have stamped onto their ads or webpages. It’s easy to use a logo without belonging to an association. Look for their company in online lists of businesses registered with BBB and NADCA, or contact these two establishments directly.
- Read online reviews. Learning about other people’s experiences with the company can help you make smart choices and avoid making irrevocable mistakes.
- Ask for the potential company’s credentials, a checklist of tasks, and a quote for the services you require. Qualified companies will be upfront about potential costs and be willing to share these details with you.
- Talk to family and friends. If they’ve had their air ducts cleaned and are happy with the service, ask them for references.
If you’re seeking a reliable air duct cleaner in Etobicoke, Toronto, or Oshawa, Dial One Professional Duct Cleaning can be reached at (416) 896-4799. With almost 15 years of experience in servicing the Southern Ontario area, a 9.9/10 star rating on Homestars.com (after nine years of membership), and a NADCA membership, Dial One will take great care of your air ducts. It’s what we do.